Customer Service

MYOMY do goods sustainable fashion house

Production & Sustainablity

What makes MYOMY do goods a sustainable brand?

MYOMY do goods is working hard on three central pillars of sustainability. Empowering artisans, using sustainable materials and promoting a conscious lifestyle.

Read all about it on OUR IMPACT page.

How sustainable is the production of MYOMY products?

The bags are produced in a fair trade way and all production methods are energy-efficient and environmental friendly. This doesn’t only create a positive environmental, but also an economic impact (in Calcutta, where our main workshop is located). The leather gets low chrome tanned. There is low use of toxic chemicals and heavy metals are replaced by less toxic ones. The leather gets tested frequently by the SGS.

The production takes sustainable water and energy use into account. Hides derive from animals that are not bred for leather or meat.

Are the workshops fairtrade?

Within the workshops we strictly monitor compliance with the 10 principles of the World Fair Trade Organization (WFTO):

  • Creating opportunities for economically subordinated producers
  • Transparency and strict control for compliance
  • Good business practice
  • Fair remuneration
  • No child’s labour and no forced labour
  • Non-discriminating workplace, equal treatment of men and women
  • Good labour conditions
  • Promotion of Fair Trade
  • Environmental friendly production and trade

What about labour conditions?

A fair trade certification ensures compliance with the 10 principles of the WFTO (mentioned above). This is checked by means of a yearly audit. The MYOMY team visits the producers 2 to 4 times a year and manages a close relationship with its fair trade organization. The Indian organizations even have employers that educate smaller, related companies in India about gender equality, child’s labour and standing up for your rights. MYOMY ensures that producers can take care of their families, especially focused on health care and education.

In our production units, both women and men are employed and they are equally treated. The producers receive a fair remuneration and work under good circumstances, as recorded in the WFTO (World Fair Trade Organization).

Ordering

How can I order?

Step 1. Shopping bag 

Pick your favourite pieces from our website! Have you found everything you want? Click on the shopping bag on the top right corner of our website. Check if the items are correct and proceed to checkout.

Step 2. Checkout

At checkout, you can fill out your billing and shipping address. If you have an account, please login first to have your personal details added automatically. Please make sure to check all details before you proceed. Ready? Click on ‘Place order now’. After completing your order, you will receive a confirmation via email.

If you ordered online and used your e-mail address, you will directly receive a confirmation of your order. This is where you’ll find an overview of your order

You can only cancel or modify an order that has not been send yet. Please, contact our customer service as soon as possible for more information.

It is also possible to order (and deliver) abroad.

How can I make the payment?

There are 4 ways to make your online payment:

  • iDeal
  • Paypal
  • Klarna
  • Fashion Giftcard

Do I get a payment confirmation?

As soon as your order and payment is processed, you will receive an order confirmation e-mail.

Did not receive your confirmation? Please, wait a few minutes and check your spambox, in case the e-mail was refused/blocked by your spam filter. Otherwise, please contact our customer service desk.

How can I cancel or change my order?

After you receive your order confirmation it is possible that you have ordered something that was not on your wishlist or that you didn’t want to receive. If this is the case, please contact our customer service as soon as possible. We can only cancel or change your order if the order is not prepared for shipping.

If you have placed multiple orders on the same day, it is possible to send these orders together. However, we can only combine your orders if the order is not yet prepared for shipment. Please contact our customer service as soon as possible.

What about out of stock items?

We do our best to restock sold out items as soon as possible. You can sign up for our restock alert. Then, you will be notified via email when the item is back in stock. Sale items won’t be restocked, unless we receive this item as a return.

You can also contact the retail shops nearby, that might have the products in-stock. Please visit our store locator for the nearest store.

Can I return my order?

Are you not satisfied with your order? We are sorry to hear, but no need to worry. If the items comply with our return policy, you can return them. To return your order, we recommend you to go to your local post office. Here you can return your order to the following address:

 

MYOMY do goods

Veluwezoom 82

1327AH, Almere

The Netherlands

 

As a customer, you’ll be liable for the return costs. These costs will vary per state or country. Don’t forget to obtain and keep your postage receipt untill you have been fully refunded, in case your return gets lost on its way back to us.

 

Please note: do not forget to fill out and enclose the packaging slip, as we won’t be able to process your return otherwise.

The shipping and processing of international returns can take up to 21 days. When we have received your return, we will refund within 7 working days after we have processed the return. Any refunds will be issued to the payment method you used to place your order. Please check this payment method. All refunds will be made by GOODFORALL so please make sure you have not overlooked the refund. If this is not the case, please contact our customer service.

How do I use discount codes?

Fill out your discount code before checkout. Enter the correct code in the box below ‘Discount Codes’ and select ‘Apply Coupon’. Do you have a MYOMY do goods or ING gift voucher? Enter this code in the box below ‘Gift Cards’ and select ‘Add Gift Card’. Please note: discount codes are not valid in combination with other offers and do not apply to sale items.

How can I track my order?

After your order has been processed, you will receive a shipping confirmation via email within one working day. This email will provide you with a link to trace your order. Please note: if you have not received your order within 7 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.

Delivery

What is the delivery process?

Delivery will take 5-10 working days for orders within Europe, depending on your country. For orders from Australia, Russia, Canada and the US this can take up to 14 working days. Please note: if you have not received your order within 7 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.

Is delivery on another address possible?

It is possible to deliver products on another address: enter the address you want your order to be delivered.

Are there any delivery costs?

Within The Netherlands, we don’t charge any delivery costs, unless this is clearly mentioned with the specific product.

One item is missing in my order - what can I do?

It can prevent that something went wrong with processing your order. We’d like to ask you to directly contact our customer service if this occurs. When you mention the problem and the order number, our customer service will take care of the problem as soon as possible and will search for the right solution together with you.

I received a damaged item - what can I do?

It can occur that the item you ordered gets damaged during the delivery process. As a customer you can’t do anything about this. If this happens, please contact our customer service citing the problem and the order number. Please send one or more pictures of the product and the damage you encountered. This enables our customer service to look at this problem. Our customer service will take care of the problem as soon as possible and will search for the right solution together with you.

I received a wrong item - what can I do?

It can occur that something went wrong during the delivery process. If this happens, please contact our customer service citing the problem and the order number. Our customer service will take care of the problem as soon as possible and will search for the right solution together with you.

Collection

How do I take good care of my purchase?

Treatment of your bag is not necessary. The bags are finished with a natural protection layer. The longer the product is used, the more beautiful it gets. If you want to treat the products, MYOMY advices a transparent, water repellent spray. Currently, we are working to make a sustainable leather spray available (that will be released in our online shop).

Where can I find MYOMY products?

Besides ordering MYOMY products online in our web shop, you can find the closest store nearby at the store locator. You will find an overview of other web shops that sell MYOMY here too.

Client info

How do I stay up-to-date?

In the footer, – or by clicking here – you can sign up for our newsletter. That way you stay up to date on MYOMY do goods and all news about our collections, sales & news. Always the latest news on our collections & brand activities? Follow us on Facebook, Instagram and YouTube.

Do I have a guarantee on my products?

There is a 12 month guarantee on every MYOMY bag. If you purchase your MYOMY product in a retail shop, you can confirm the guarantee sign-up by contacting our customer service.

How can I become member of MYOMY do goods?

You can become member of MYOMY do goods by creating an account. With this account you can order safe & quickly. Our online shop registers you as a customer – so you don’t need to fill in your personal information again next time. Also, you can view all previous orders you did online.

How can I modify my personal information?

In “My Account” in our web shop, you can modify all your personal information details.

Do I need to register?

No, you can also order products without an online account.

What if I have a complaint?

We are always open for opportunities to learn. Please share your comments with us by contacting our customer service by telephone or e-mail.

Privacy

What happens with personal information?

We protect your personal information. The information we need to process your order is saved to this end. Only when needed to process the order information is shared with parties that execute part of the service MYOMY offers. All personal information is treated confidentially, aligning the law the General Data Protection Regulation (GDPR). Find all information in our privacy policy.